Delivery Information - we are renowned for our prompt delivery, however, please read carefully before ordering to avoid any confusion or disappointment
STANDARD DELIVERY TO THE UK
UK MAINLAND DELIVERY - Zones 1, 2 and 3 on the map
STANDARD DELIVERY
Q) How much does our STANDARD UK delivery cost?
A) Our Standard UK delivery is £4.99 on every single order below £120, with no minimum spend.
Orders above £120 qualify for free delivery
Q) Which carrier do you use for STANDARD delivery?
A) TA) This will depend on the weight and/or value of your package. We will either use Royal Mail or DPD.
Both services are 'Trackable'. We decide in all cases which carrier is used, although we will consider special requests to use either one or the other.
Q) How soon will my order arrive?
A) Our official quoted delivery time 5-7 working days. This does not include the day the order was received, weekends or bank holidays, although Royal Mail will deliver on a Saturday.
If you place your order after 2pm, we may not process and despatch your order until the following working day. However, your delivery time may often be less than the quoted 5-7 working days.
With tables, robots and other larger items, delivery can take between 7 - 14 days.
In the event items are not in stock, we will call customer immediately to advise approx lead time.
To summarise our standard delivery, as an example, if you were to order on a Saturday, we would ship your order on a Monday, you would normally receive it either Tuesday or Wednesday, but please allow up to Friday.
If it's urgent, please use call us on 01223243047 and we will make every possible attempt to get the product delivered to you sooner.
Delivery Help
My order has not arrived
If your order has not arrived, and the expected delivery time has passed please contact us. Please email us at [email protected] or call 01223243047. We will be happy to help.
Alternative delivery addresses.
At our discretion, we reserve the right to only deliver to the card billing address as a fraud prevention measure.
DELIVERY TO EUROPE
OVERSEAS DELIVERY
We offer very competitive overseas delivery rates.
Overseas orders will be charged based on the country of destination, and will be charged at checkout.
Q) Which carrier do you use for OVERSEAS delivery?
A) We almost always use DPD. This service is fully 'Trackable'. We reserve the right to use an alternative carrier and we decide in all cases which carrier is used.
Q) How soon will my order arrive?
A) Please see the DPD map shown, but typical delivery times range between 2-5 working days.
Q) Excluded Items?
All Newgy products and Table Tennis Tables are excluded from OVERSEAS delivery. Any orders placed for these items will be cancelled and refunded.
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